Services

List I.T. is based out of Excelsior Springs, MO. and supports the greater Kansas City area. Please call to find out if you are in our service area. Also, please note that all in-shop hourly rates are tracked by the time a technician spends working on the device, not the total hours of custody.

IN-SHOP SERVICES

Evaluation - FREE

An evaluation encompasses simply collecting information to make an informative recommendation on the best solution. An evaluation does not include making any changes or modifications and any sense. Evaluations are concise and straight to the point, usually never exceeding 30 minutes of the technicians time.

Purchasing Advice - FREE

Usually given along with the free evaluation - when the best solution involves purchasing hardware, software, or other services the technician will provide his/her’s best advice on what to buy based on each customer specific needs and budget.

Dust Obliteration! - $5 (FREE with any other service)

As the name implies this process simply involves carefully removing all internally accumulated dust and also included any other necessary cosmetic cleaning.

Optimization - $30

This flat-fee service includes performing common tweaks and maintenance on your computer that will result in a marginal performance boost.

Hardware Install - $30

This is base price for hardware installs and usually is not preemptively quoted due to the variety of work involved with hardware installs (i.e. installing driver software and verifying proper functionality and/or having to remove other parts to access desired part). The $30 typically will only cover 30min or less jobs, such as PCI/PCI-e devices, power supplies, and optical drives. Parts that require further troubleshooting or OS repairs/reinstalls are usually subject to the $50/hr miscellaneous rate (i.e. CPU’s, motherboards, and HDDs).

Miscellaneous - $50/hr

As the name implies this is to cover all uncommon and/or unique work that doesn’t comply to a set procedure, thus requiring more of the technicians experience and skillset to diagnose and solve the issue.

Data Backup/Recovery

With all our backups or recoveries, we will backup up to 4.5GB of data to disc for no additional cost, $10 for each additional disc.

  • Standard Backup - $40

    Our standard backup package includes backing up all data that is located within system default locations (i.e. “My Documents”, “My Pictures”, “My Music”).

  • Custom Backup - $80

    Our custom backup includes backing up data that is not easily accessible or may require additional research or use of additional resources (i.e. lost or deleted files, database backups, application backups, etc.).

  • Advance Data Recovery - $50/hr

    Our advanced data recovery involves recovering data from corrupted or damaged storage devices that are not accessible through conventional means.

Operating System Reload - $100

This service involves formatting (erasing) the HDD and installing a fresh OS. This flat-fee service includes performing any necessary steps to fully satisfy the customer to fully utilize all the functions the system has to offer. This includes but not limited to the following:

  • Picking up and delivering system from customers location (locations exceeding a 30 mile radius are subject to on-site hourly rate).
  • Backing up and restoring any or all requested user data (i.e. documents, pictures, music, program files, and applications specific databases).
  • Installing and testing all hardware drivers and associated software (i.e. graphics cards, chipsets, NICs, webcams, printers, etc.).
  • Installing commonly required free applications (i.e. Java, Adobe Reader, Adobe Flash, Google Chrome, etc.)
  • With customers approval, a free Antivirus software (The technician will always explain the pros/cons of paid vs. free antivirus)

Malware Removal - $100

This is the most intensive service offered utilizing the largest variety of resources, knowledge and skill sets offered by List I.T. Even so, the gained system performance and security will still usually fall short of the results of an OS reload and will only be done if an OS reload is not first ruled out. A malware removal will involve manually removing targeted software, running multiple scans with multiple antimalware software, installing and configuring preventative measures, and educating the user on some best practices on how to prevent malware. A malware removal will ONLY be suggested under the following conditions:

  • An OS reload is not an ideal solution due to elaborate and/or very customized setups that would actually require far more work if the system was reloaded.
  • The malware infection appears to be very isolated and not severely affecting system performance and/or stability.
  • If the customer explicitly requests a malware removal even after an OS reload has been suggested.

REMOTE SERVICES

Evaluation - FREE

An evaluation encompasses simply collecting information to make an informative recommendation on the best solution. An evaluation does not include making any changes or modifications and any sense. Evaluations are concise and straight to the point, usually never exceeding 30 minutes of the technicians time.

Purchasing Advice - FREE

Usually given along with the free evaluation - when the best solution involves purchasing hardware, software, or other services the technician will provide his/her’s best advice on what to buy based on each customer specific needs and budget.

On-Site labor - $75/hr

This encompasses performing customers requests and/or resolving reported issues. The technician will keep track of all time spent resolving the issue and/or fulfilling the customers requests, the technician will not track time spent “evaluating” as evaluations are a free services in-shop or on-site. The technician WILL track and bill for time spent waiting on the computer to perform various actions (i.e. downloads and various tasks that take extended amounts of time to complete) as this will require the technicians undivided attention that cannot otherwise be utilized. List I.T. does not charge for traveling to customers location within a 30 minute radius. For example if the expected travel time to the location is 45 minutes one way then the customer will be billed for a minimum of 30 minutes @ $0.60/minute (30 minutes extra travel time round-trip).

Remote Control/Phone Labor - $65/hr

This encompasses performing customers requests and/or resolving reported issues. The technician will keep track of all time spent resolving the issue and/or fulfilling the customers requests, the technician will not track time spent “evaluating” as evaluations are a free service regardless of context.. Unlike on-site labor, remote and/or phone labor can be accomplished by either remotely connecting to the customers computer and/or walking the customer through a solution over the phone. Another advantage of remote labor vs. on-site labor is that remote labor will only be billed for time actually spent interacting with the customer and/or computer. This is because the technicians time can be otherwise utilized during time lapse that does not require interaction with the system.